Privacy Policy

This Privacy Policy explains how Lucky Star Entertainment, Inc. ("Lucky Star," "we," "us," or "our") collects, uses, and protects information when you visit luckystarent.com (the "Site"). By using the Site, you agree to this policy.

Information we collect

Information you give us

When you send a request through our booking form, we collect what you enter: your name, phone number, email address (optional), the type of event or visit, number of guests, date, and any details you add.

Information collected automatically

Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, the pages you request, and the date and time. This is used to keep the Site running, secure, and protected against abuse.

Cookies and tracking

The Site does not use advertising cookies, analytics trackers, or tracking pixels, and we do not track you across other websites. If we add analytics or similar tools in the future, we will update this policy first.

How we use your information

• To respond to your table or event request and contact you about it.
• To plan, confirm, and provide your reservation or private event.
• To answer your questions and provide customer service.
• To keep the Site secure and prevent spam and abuse.
• To meet legal, tax, and recordkeeping obligations.

We will not add you to a marketing list or send you promotional texts or emails unless you separately agree to receive them.

How we share your information

We do not sell your personal information, and we do not share it for targeted advertising. We share information only:

• With service providers who help us run the Site and receive your requests, such as our website host and form processor (Netlify, Inc.) and our email provider. They may use your information only to provide services to us.
• For legal reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of Lucky Star, our guests, or others.
• In a business transfer, such as a sale or reorganization of our business, where information would transfer as a business asset.

Links to other websites

The Site links to services we do not control, including Google Maps, Google Reviews, Facebook, and Instagram. When you use those links, the other company's privacy policy applies.

How long we keep information

We keep booking requests only as long as needed to respond to you, provide your reservation or event, and keep reasonable business records. After that, we delete them.

How we protect information

The Site is served over a secure, encrypted connection (HTTPS), and we limit access to booking requests to the staff who need them. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Please do not send payment card numbers or other sensitive information through the booking form.

Age requirements and children's privacy

Lucky Star serves alcohol and offers gaming for guests 21 and older. The Site is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Your choices

You can ask us to see, correct, or delete the personal information you sent through the Site. Call us at (708) 880-1594 or write to the address below. We may need to confirm your identity before acting on a request.

Photos at our venue

We sometimes share photos and videos taken at Lucky Star on our website and social media. If you appear in a photo on the Site and would like it removed, contact us and we will take it down.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Using the Site after a change means you accept the updated policy.

Contact us